If the customer is entitled to a refund, this is done to the customer’s bank account within 4–5 days.
Any postponement or cancellation of the trip by fault of halu! is announced to customers via e-mail.
EARLY ARRIVAL AT DEPARTURES
The basic obligation of the excursionists is their timely arrival at the places and times specified in the program. In the event of the excursionist being late and not arriving on time at the designated place or time for the execution of the program (such as guided tours, transfers), the escort has the right to leave, with the consequence that the excursionist will miss the event without being entitled to any compensation. In this case the excursionist must rejoin the group at his own expense.
halu does not provide services to minors (<18 years old) without adult supervision.
Children at the age 3-12 travel with discount on the price of the ticket.
Infants up to 3 years old travel free of charge on an adult lap.
The coaches of halu! do not provide child safety seats.
Payment policies
PAYMENT: The payment is realized through the website of halu with debit/credit card.
PRICES: The price for all the activities is per person. The price of the ticket does not include either the client’s personal expenses or the tip for the driver, trip-attendant or guide. The price is subject to change without notification.
CHANGE OF RESERVATION: The change of the excursion date is accepted if there is availability on the new date, and can take place either online or by e-mail until 48 hours before the departure time of the bus. No additional charge will be applied, except for the difference in price that the new trip may have. If the customer chooses a trip with a cheaper rate, he/she is not entitled to a refund of the remaining amount.
CHΑRGE OF YOUR CREDIT CARD: halu has the right to proceed with charges for the service - excursion you have chosen at any time. In the event of cancellation within the time limits by the client we will proceed with a refund.
LOSS-THEFT: If a ticket is lost or stolen, the customer should call the office of halu or send an e-mail, in order to give details and get a new voucher.
If a ticket is lost or stolen just before the departure of the bus, the customer should give to the trip attendant his/her data, so that he/she can confirm the reservation and allow him/her the entrance.
INFORMATIONS DURING THE TRIP
On each trip, there is a trip attendant who ensures the smooth running of the trip and the compliance with the program. The entrance in the coaches is achieved with the demonstration of the electronic ticket printed or on a mobile screen, or with the oral report of the reservation number. The company reserves the right to ask the traveler to show and hand other documents of identification, when the company considers it necessary for safety reasons and protection of the other passengers and the interested.
The client is not allowed to bring his/her suitcase or luggage to the trip unless it is requested via telephone or e-mail and receives a confirmation from halu. In this case, the luggage is carried under the client’s full responsibility.
Smoking, drinking and eating is not permitted inside the coach.
The client is expected to have a good behavior that respects the other passengers, driver and trip attendant. Passengers accompanying children are responsible for their good behavior. Unnecessary contentious behavior cannot be accepted.
Customers in a state of inebriation, lack of respect to the rest of the customers, the driver and the trip attendant or with a behavior that sets to risk the smooth running of the excursion or the safety of the rest, may not be allowed to enter the bus.
The coach drivers must comply with a strict law regarding the acceptable hours of driving, the scheduled break during long distances and the total hours of driving in 24 hours period. In case with intense traffic jam, roadworks or other force majeure reasons, the drop-off points are subject of modification for the proper compliance of the law.
PROFESSIONAL LIABILITY INSURANCE
halu has been insured for the risks related to the execution of the travel contract and the repatriation of the travelers in case of bankruptcy. Our Insurance company is AIG with Insurance Number Contract: P2311007760. However, we recommend that travelers ask their insurance advisors for their temporary insurance cover for illness or accident during the trip which is optional. In cases where halu is a reseller of a tourist package, it does not carry out any other insurance and it is the Organizer's responsibility to proceed with customer insurance. In cases where halu is the organizer of a tourist package we procced with liability insurance to all the travelers.
Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.
There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.
Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.
We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.