GENERAL TERMS OF PARTICIPATION
It is the responsibility of all visitors based on the law that before registering for one of our organized trips you have carefully read the General Conditions of Participation, which constitute an integral part of the contract of the organized travel.
CHANGES TO TRIP DETAILS
halu! tries to strictly organized travel schedule by planning every detail much earlier. Nevertheless, there is the possibility of its modification due to the fact of using third parties as suppliers over whom it does not have direct control such as transport, tour guides and other tourism companies who may not meet their obligations. Therefore, despite its clear mediating role, the office makes every effort to respond to the needs of its Clients, but cannot be held responsible for problems that may appear and are not a responsibility of halu! such as:
a)For any changes or modifications that occur before and during the various stages of the journey coming from the services of the transport companies and agencies (delays, cancellations of routes, overbooking, loss of luggage, etc.),
b)Accidents, diseases or unpleasant organic effects from climatic conditions, inability to adapt to different time zones, altitude, epidemics, food poisoning or insufficient cleanliness.
c) Changes to any service or the entire program, due to "force majeure" (war or threat of war, acts of God, acts of terrorism, strikes, civil unrest, etc.
d) Damage, loss or theft of luggage, personal items, money or travel documents and of any consequence from a criminal or other criminal act.
e) In the excursions on which halu! operates as a reseller and not as an organizer, has no responsibility for any omissions that might occur, the fully responsible is the tour organizer company.
Before the excursion, halu! reserves the right to modify the excursion program and adjust its price. In this case, the traveler can cancel his participation and be refunded the money he has paid in advance, as long as the modification is essential, such as changing the day of departure or return. This right is not granted if the change in the program is not essential (e.g. change in the day of the planned tour, cancellation of one of the various tours, change of the time of departure from morning to noon or afternoon etc.).
During the execution of the excursion, the office attendant reserves the right to modify part or all of it, if he considers that this is in the interests of the excursionists and serves the best execution of the general program. All extraordinary expenses ( food, transport, etc.) arising from the modification of part or all of the program due to extraordinary events or force majeure events beyond the control of the Office are borne exclusively by the excursionists. The order of the tours can be changed without missing a beat. Possible change of the departure times of the means of transport from morning to noon or afternoon and vice versa or the time of boarding a road trip bus, is not considered a change of program. In the museums / shows that on public holidays will remain closed due to holidays, no guided tour or visit is included .
PROVISION OF SERVICES PURSUANT TO THE SCHEDULE
The office plans, regulates and coordinates the services listed in the published program or the program agreed with the clients, for a fee (fee). This price is based on the services described, the exchange rate of foreign currencies to the Euro and the prices of fares, commissions, taxes and fees applicable during the design and costing process. The office reserves the right to change the prices included in the program in case of changes in the cost of transport, fuel and changes in exchange rates. Also, the tourist office has the right, for a certain period of time or for a limited number of seats, to pre-sell seats at more favorable prices, with special conditions of cancellation fees.
CANCELLATION OF THE TRIP FROM TRAVELER
In case of cancellation of the trip 24 hours before the departure we will give you full refund in any other case you will have 100% cancellation fee.
POSTPONEMENT-CANCELLATION OF THE TRIP FROM OUR COMPANY
The Office has the right to cancel the excursion due to low participation no later than two (2) days before departure. Cancellation of the trip can also be done for reasons of force majeure or for reasons that the Office deems appropriate. In these cases, he suggests another excursion of course due to availability. If the customer does not accept then we will give full refund. No other claim is acknowledged or accepted. If during the excursion there are reasons that require its immediate interruption (military conflict, extraordinary weather phenomena, etc.) the responsibility of our office is limited to the repatriation of the participant by the most convenient means, without assuming the costs may arise, or the responsibility for refund or compensation.
MONEY RETURN
If the customer is entitled to a refund, this is done to the customer’s bank account within 4–5 days.
COMPLIANCE WITH THE TRIP SCHEDULE: The departure times of the tourist coach mentioned in the schedule can be changed up to one hour before or after the programmed one, due to specific circumstances. This change will be notified to customers via e-mail as soon as the decision of the new departure time is taken. In this case, the customer is not entitled to refund.
The remaining times appearing on the trip schedule are not binding. In case of delays due to external or force majeure factors (traffic jam, roadworks, compulsory road detour, bad weather conditions, etc.), halu is not responsible for the in compliance with the trip schedule.
Any postponement or cancellation of the trip by fault of halu! is announced to customers via e-mail.
EARLY ARRIVAL AT DEPARTURES
The basic obligation of the excursionists is their timely arrival at the places and times specified in the program. In the event of the excursionist being late and not arriving on time at the designated place or time for the execution of the program (such as guided tours, transfers), the escort has the right to leave, with the consequence that the excursionist will miss the event without being entitled to any compensation. In this case the excursionist must rejoin the group at his own expense.
Payments & Conditions
Minors - Children - Infant
halu does not provide services to minors (<18 years old) without adult supervision.
Children at the age 3-12 travel with discount on the price of the ticket.
Infants up to 3 years old travel free of charge on an adult lap.
The coaches of halu! do not provide child safety seats.
Payment policies
PAYMENT: The payment is realized through the website of halu with debit/credit card.
PRICES: The price for all the activities is per person. The price of the ticket does not include either the client’s personal expenses or the tip for the driver, trip-attendant or guide. The price is subject to change without notification.
CHANGE OF RESERVATION: The change of the excursion date is accepted if there is availability on the new date, and can take place either online or by e-mail until 48 hours before the departure time of the bus. No additional charge will be applied, except for the difference in price that the new trip may have. If the customer chooses a trip with a cheaper rate, he/she is not entitled to a refund of the remaining amount.
CHΑRGE OF YOUR CREDIT CARD: halu has the right to proceed with charges for the service - excursion you have chosen at any time. In the event of cancellation within the time limits by the client we will proceed with a refund.
LOSS-THEFT: If a ticket is lost or stolen, the customer should call the office of halu or send an e-mail, in order to give details and get a new voucher.
If a ticket is lost or stolen just before the departure of the bus, the customer should give to the trip attendant his/her data, so that he/she can confirm the reservation and allow him/her the entrance.
INFORMATIONS DURING THE TRIP
On each trip, there is a trip attendant who ensures the smooth running of the trip and the compliance with the program. The entrance in the coaches is achieved with the demonstration of the electronic ticket printed or on a mobile screen, or with the oral report of the reservation number. The company reserves the right to ask the traveler to show and hand other documents of identification, when the company considers it necessary for safety reasons and protection of the other passengers and the interested.
The client is not allowed to bring his/her suitcase or luggage to the trip unless it is requested via telephone or e-mail and receives a confirmation from halu. In this case, the luggage is carried under the client’s full responsibility.
Smoking, drinking and eating is not permitted inside the coach.
The client is expected to have a good behavior that respects the other passengers, driver and trip attendant. Passengers accompanying children are responsible for their good behavior. Unnecessary contentious behavior cannot be accepted.
Customers in a state of inebriation, lack of respect to the rest of the customers, the driver and the trip attendant or with a behavior that sets to risk the smooth running of the excursion or the safety of the rest, may not be allowed to enter the bus.
The coach drivers must comply with a strict law regarding the acceptable hours of driving, the scheduled break during long distances and the total hours of driving in 24 hours period. In case with intense traffic jam, roadworks or other force majeure reasons, the drop-off points are subject of modification for the proper compliance of the law.
PROFESSIONAL LIABILITY INSURANCE
halu has been insured for the risks related to the execution of the travel contract and the repatriation of the travelers in case of bankruptcy. Our Insurance company is AIG with Insurance Number Contract: P2311007760. However, we recommend that travelers ask their insurance advisors for their temporary insurance cover for illness or accident during the trip which is optional. In cases where halu is a reseller of a tourist package, it does not carry out any other insurance and it is the Organizer's responsibility to proceed with customer insurance. In cases where halu is the organizer of a tourist package we procced with liability insurance to all the travelers.
